Ratings
Diamond ratings reflect visitor expectations, whereby quality is seen as more important than facilities and services. Guest Accommodation is required to meet progressively higher standards of quality and guest care as they move up the scale from one to five Diamonds.
An overall 'Quality Score' is established, which is then converted to a percentage. The 'Quality Indicators' represent typical expectations. They are neither definitive nor exhaustive. The rating level awarded will allow for a balanced view of the hospitality, accommodation, food and services.
(Quality % of 20-34) Clean and comfortable.
A full cooked or continental breakfast. Other meals where provided, must be
freshly prepared. Clean bed linen, towels and fresh soap. Adequate heating, with
hot water available at reasonable times for bathing or showers, at no extra
cost. An acceptable overall level of quality and helpful service.
(Quality % of 35-49) All the above, plus a
higher level of quality and comfort with greater emphasis on guest care in all
areas.
(Quality % of 50-69) All the above, plus a
good overall level of quality. Well maintained, practical décor. A good choice
of dishes for breakfast. All other meals where provided, will be freshly
prepared using quality ingredients. A greater degree of comfort and guest
care.
(Quality % of 70-84) All the above, plus a
very good level of quality and comfort. A very good degree of guest care, and
extra attention given to cleanliness and warmth of welcome.
(Quality % of 85+) All of the above, plus
an excellent overall level of quality and comfort with ample space and a degree
of luxury. A fine quality bed, high quality furniture and interior design. A
high proportion of bedrooms with en-suite or private facilities. Other meals,
where available, made with fresh, seasonal or local ingredients. Excellent
levels of guest care.